Shipping and packaging
Handled according to the specimen.
Fragile mineral material requires an order-specific approach. Confirmed packaging and shipping details are communicated before fulfilment.
Shipping and packaging
Care for the journey.
Mineral specimens need careful handling. Contact us to confirm packing, shipping options and delivery details for your specimen and destination.
How specimens are packed
Contact us for the packing arrangements for your chosen specimen. Requirements vary with its shape, size and fragility.
Fragile handling
Packing requirements are assessed according to the specimen’s size, weight, morphology and visible fragility.
Documentation
Applicable specimen and order information accompanies the buying process where available.
Shipping process
Available shipping options are confirmed for the order and destination.
International shipping
International availability and requirements are confirmed without guaranteeing delivery or customs clearance.
Damage or claim process
If your order arrives damaged, contact us with your order details and photographs so we can review the issue with you.