Shipping and packaging
Every shape needs consideration
A compact cluster and a specimen with fine needles need different handling. Contact us about the packing plan for your order and any concerns you have about fragile crystals.
From Pune to your collection
Packing for a delicate journey
Fine crystals need careful handling. Ask us about the packing arrangements and shipping options for your chosen specimen. Its shape, weight and fragility all affect how it should travel.
How specimens are packed
Contact us for the packing arrangements for your chosen specimen. Requirements vary with its shape, size and fragility.
Fragile handling
Packing requirements are assessed according to the specimen’s size, weight, morphology and visible fragility.
Documentation
Applicable specimen and order information accompanies the buying process where available.
Shipping process
Available shipping options are confirmed for the order and destination.
International shipping
International availability and requirements are confirmed without guaranteeing delivery or customs clearance.
Damage or claim process
If your order arrives damaged, contact us with your order details and photographs so we can review the issue with you.