Support
Questions, answered clearly.
Information about specimen representation, documentation and buying from Matrix.
How are specimens represented?
Each individual listing is designed to show the exact available specimen using its product record and actual product photography.
Are product images of the exact specimen?
The product photographs show the specimen or lot listed. Review all available views and contact us if you need a detail confirmed.
How are dimensions displayed?
Dimensions and weight are shown only when those measurements are supplied in the specimen record.
How are repairs or restoration disclosed?
Condition, treatment and repair/restoration information is displayed when verified information has been supplied. Missing information is not converted into a claim of no repair.
How is locality information presented?
The specimen passport shows the recorded locality details. Contact us if a specific mine, district or source is important to your collection.
How are specimens packaged?
Packaging requirements depend on the specimen. The confirmed packing and shipping process for an order is communicated before fulfilment.
Can dealers request wholesale material?
Yes. Dealers, retailers, resellers and professional buyers can submit a requirement through the wholesale enquiry journey.
Can Matrix review a custom sourcing request?
Yes. Share the requirement and Matrix can review availability, without guaranteeing that every mineral or locality can be sourced.
Can international buyers enquire?
International buyers can enquire. Applicable payment, packaging, shipping and documentation details are confirmed for the individual order.